Refund & Return Policy

At The Cannabis Brothers, your satisfaction is important to us. We are committed to providing you with high-quality cannabis products and a seamless shopping experience. Please read our Refund and Return Policy carefully, as cannabis-related products are subject to strict legal and safety regulations that may limit returns.

1. All Sales Are Final

Due to federal, state, and local regulations regarding the sale of cannabis products, all sales are final. Once a purchase is completed and the product leaves our facility or store, we cannot accept returns or offer refunds, except under the limited circumstances described below.

2. Damaged or Defective Products

We stand behind the quality of our products. If you receive an item that is damaged, defective, or incorrect, please notify us within 72 hours of receiving your order. We may offer a replacement or store credit in these cases.

To be eligible:

  • Contact us at support@thecannabisbrother.com within 72 hours

  • Provide your order number and a clear photo of the damaged or incorrect product

  • Do not dispose of the product before contacting us

We will review your claim and respond within 2–3 business days. If approved, we’ll send a replacement or issue store credit at our discretion.

3. Missing Items

If an item is missing from your order, please notify us within 48 hours of delivery. We’ll verify your order and shipping records, and if confirmed, we will send the missing item or provide credit.

4. Exchanges

We do not offer product exchanges for cannabis or cannabis-infused items due to health and safety regulations. If you are unsure about a product before purchasing, we encourage you to contact our team for guidance.

5. Non-Returnable Items

For legal and safety reasons, we do not accept returns on:

  • Any cannabis products (flower, edibles, vapes, concentrates, etc.)

  • Opened or used items

  • Sale or promotional items

  • Gift cards

6. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order is packed or out for delivery, it cannot be canceled. If you need to cancel, contact us immediately at support@thecannabisbrother.com and include your order number.

7. Shipping Issues

We are not responsible for:

  • Incorrect shipping addresses provided by the customer

  • Delays caused by couriers or weather

  • Packages marked as delivered but not received (please contact your local courier service for further assistance)

8. How to Contact Us

For any refund or return inquiries, please contact:

The Cannabis Brothers
📧 Email: support@thecannabisbrother.com
🌐 Website: www.thecannabisbrother.com
🕒 Support Hours: Monday – Friday, 9am – 5pm [Your Time Zone]

We appreciate your understanding and support in maintaining compliance with cannabis industry standards and laws. Thank you for choosing The Cannabis Brothers!